We want you to be entirely satisfied with every purchase made from Harvey Supplies as we aim to offer you excellent quality, value and service at all times. You will receive an email with confirmation of order, together with a copy of the Invoice marked Paid. This is your proof of payment and guarantee.
Returning Items
Customers should inform us of their intention to return items within 14 days of receipt. Items may not be returned after 30 days from receipt of goods. Customers are responsible for the return of the items at their own cost.
Domestic Customers: After we have established that the item / items are unused and undamaged (no marks, no sign of usage, with labels still intact), you will be refunded the full item price excluding the original cost of delivery.
Business Customers: Please note that businesses will incur a 10% restocking fee on items returned. After we have established that the item / items are unused and undamaged (no marks, no sign of usage, with labels still intact), you will be refunded the full item price less the restocking fee and excluding the original cost of delivery.
All Customers: Items returned without original product packaging or with packaging unusable will incur a charge of 25% of the value of the item / items returned. Items that have been used or damaged will not be accepted. If you receive an item that is damaged, you should note this with the courier and ourselves immediately on receipt.
Refunds will generally take 7 to 10 working days to appear back into your account.
Free Carriage
Where you have received free carriage, it is because we have subsidised the original cost of delivery to you and given you free delivery. In this case, the actual cost of delivery will be excluded from the refunded amount (see charges on our delivery page).
Exchanges
Where you wish to exchange an item for a different size or a similar product, an additional delivery charge may be applicable in order for us to deliver the new item to you (see charges on our delivery page).
Exclusions
Bespoke, specials, altered or personalised products are excluded from this Policy. (None refundable).
All sale and clearance items are non-refundable.
All Rescue Equipment, Safety PPE and Lifting Nets are non-refundable due to Safety reasons.
Returns address
Please return items to the address shown on the contact page.
Distance Selling Regulations
You have a right to cancel your order within 30 days following the date of delivery for any unused items purchased on our site under the distance selling regulations for a refund.
This does not apply to any personalised items and does not include a refund of carriage charges as outlined in the returns policy.
